Fano Labs Limited 有光集團有限公司

Fano Labs Limited 有光集團有限公司

Company Name:

Fano Labs Limited    

Technical Field:

Big Data, Customer Service



Tel No.:(852) 3102 2896




Registered Office Address:

Units 708-709, 7/F, Building 12W, Phase Three, Hong Kong Science Park, Shatin, Hong Kong

Introduction of Company:


Fano Labs is a Hong Kong AI company specialised in Speech Recognition and Natural Language Processing technologies; focusing in a variety of languages and dialects. Our solutions helps enterprises from various sectors with customer service, compliance and other lines of business. With the advanced AI technologies, Fano Labs provides a smart Customer Service and Speech Analytics System, for customers from various sectors, where they can enhance their management capability and service quality, by accurately identifying potential compliance risks. Also, it will allow enterprises to reduce costs and uncover potential sales opportunities by providing managers with valuable business intelligence.


**Product/Service (I)


Name of Product/Service: Artificial Intelligence Customer Service System (AICS)


With the combination of ASR, NLP and Big Data technologies, Fano Labs Customer Service and Speech Analytics solution, is able to accurately detect potential risks and reduce compliance issues among recordings. Our solution will also detect and analyze the emotion of customers to improve the service, uncover potential sales opportunities by analyzing 100% of the calls and using big data technologies. At the same time, management can become more efficient by building an objective agent assessment system, where different score cards can be set to automate the assurance process and risk management. All of the above with the capability to support minority languages and multiple/mixed languages (e.g English, Mandarin, and Cantonese). Moreover, Fano's solutions contain a combination of supervised learning, unsupervised learning, and reinforcement learning algorithms that would allow the core AI engine to improve itself with limited human interference.