Company Name：

Fano Labs Limited

Website：

https://www.fano.ai

Contact：

Tel No.：(852)31022896

Fax No.：

Email：

christy.ho@fano.ai

Registered Office Address：

Units 1507 - 1511, 15/F, 19W, 19 Science Park Avenue West, Hong Kong Science Park, Shatin

Introduction of Company：

Founded in 2015, Fano Labs is a spin-off from the University of Hong Kong specializing in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies for multilingual environments. Fano Labs is headquartered in Hong Kong Science Park with offices in Shenzhen and Singapore. From analysisto automation, our language AI solutions empower enterprises to drive operationalefficiency in customer service, compliance, and various lines of business. Our solutions have been widelyadopted in 40 banks and FSIs,teleco, utilities, government, and public sectors.

**Product/Service (I)

Name of Product/Service:Multilingual AI Interaction Analytics Platform Callinter

Fano Labs AI Interaction Analytics SystemCallinteruses language AI technologies to empower contact centers to analyze their customer interactions and specialize in analyzing call recordings in multilingual and mixed language settings. Callinter can be applied to:

- Automatic Quality Management (AQM): evaluate how customer service staffs interact with customers and determine a customer service performance score/

- Business Insights Discovery: classify different call natures, the reason for calling, customers interests, hot topics, and long calls. Callinter provides the distributions of these interactions and indicates customers' satisfaction levels. Based on the insights, enterprises can come up with better ways to enhance service quality, reduce potential customer churn, and implement proper customer retention strategies.

- Sales compliance: analyze enterprises audio, and automatically flag recordings that contain mistakes, misconduct, mis-selling practices; or instances that do not comply with the legal selling procedures  from risk assessment, and risk disclosure to T&C read-out.